Privacy and Cookies Policy

This Privacy and Cookies Policy ("Policy") explains how Prowave Consulting, LLC. (“Prowave", “our”, “us” or “we”) collects, uses, shares and safeguards “personal information” and/or “personal data” provided to us in connection with use of the Prowave SaaS Applicant Tracking Software (the “SaaS Software”), owned and operated by Prowave and through visits to www.prowave.io.

For the purpose of, the General Data Protection Regulation (“GDPR”), from the GDPR implementation date or, until GDPR implementation date, the Data Protection Act 1998 (collectively the “Data Protection Laws”):

• With respect to the personal data of users of the Website and the SaaS Software and business contacts and prospects of Prowave, the Data Controller is Prowave Consulting, LLC;
• With respect to the personal data of candidates who apply in response to a job posting or who a Customer of Prowave contacts in connection with a job posting, (“Candidates”) Prowave shall process personal information as a data processor on behalf of its Customers, who use our SaaS Software to assist with their recruitment processes.

Where you apply for a role with one of Prowave’s Customers, we will process your data in accordance with our Customer’s instructions manifested through such Customer’s use of the SaaS Software.  In that event, our Customer’s privacy policy, rather than this Policy, will apply to our processing of your personal information

Information We Collect

We collect and process some or all of the following types of information:

• Information that you provide by filling in forms on the www.prowave.io website (“Website”). This includes information provided at the time of registering to use the Website, subscribing to our SaaS Software, posting material or requesting further information or services. we may also ask you for information when you report a problem with the Website.
• If you contact us, we may keep a record of that correspondence.
• we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of all actions that you carry out through the Website and of the provision of services to you.
• Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, the site that referred you to our site and the resources that you access.
• Billing Information such as credit or debit card number, ACH payment information and billing address.
• names and contact details of Customer personnel who will be added as account members for the Customer’s account, may be added by existing account members;
• names and contact details of individual contacts at prospective Customers from third party data providers and/or public sources, such as social networks, company websites and other online sources.

The provision of your full name and e-mail address, your employer and/or your place of work and the url of the business that you work for is required from you when you register to use our SaaS Software we will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Uses Made of Collected Information

Where you are using our SaaS Software on behalf of our Customer, we rely on legitimate interests in performing our contract with our Customer as the lawful basis on which we collect and use your personal data.  We use information held about you in the following ways:

• To ensure that content from the Website is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you or our Customer.
• To carry out our obligations arising from any contracts entered into between our Customer and us.
• To notify you about changes to our SaaS Software and provide you with information that is relevant to your use of the SaaS Software.

Disclosure of Your Information

We may disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Website Terms and Conditions and other agreements, but we will use reasonable commercial efforts to minimize such disclosure to only that reasonably necessary and, where possible, to provide you with notice of such disclosure; and/or
• to protect the rights, property, or safety of Prowave Technology Limited, the Website, our users and any third party we interact with to provide the Website.

How We Store Personal Data

Security

We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorized way, for the duration of your use of our SaaS Software. we limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. we will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, therefore any transmission remains at your own risk. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorized access.

Keeping your personal data up to date

If your personal details change you may update them by accessing the relevant page of the Website, or by contacting us using the contact details below. We will use reasonable commercial efforts to update your personal data within thirty (30) days of any new or updated personal data being provided to us, in order to ensure that the personal data we hold about you is as accurate and up to date as possible.

Where we store your personal data

The data that we collect from you and process as a result of your use of the SaaS Software may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.  All transfers of data outside the EEA will be on the basis of a contract including the Model Contractual Clauses in accordance with the Data Protection Laws. In particular, your data may be accessible to Prowave’s staff in the USA and may be stored by Prowave’s hosting service provider on servers in the USA. The USA does not have the same data protection laws as the United Kingdom and EEA. A Data Processing Agreement has been signed between Prowave and each of its data subprocessors. These Data Processor Agreements that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal data.

How long we keep your personal data

We will hold all the data for so long as we have an obligation to the Customer to provide the SaaS Software, and thereafter until such time as we delete the Customer’s account in accordance with our standard Terms of Service. Your personal information will be deleted on one of the following occurrences:

• deletion of your personal information by the Customer; or
• receipt of a written request by you to us.

Your rights Under the General Data Protection Regulation

You have a number of important rights free of charge. In summary, those include rights to:

• access to your personal data and to certain other supplementary information that this Policy is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal data concerning you in certain situations
• receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal data concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal data
• otherwise restrict our processing of your personal data in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws.

If you would like to exercise any of those rights, please:

• contact us using our Contact details below
• let us have enough information to identify you,
• let us have proof of your identity and address. Where you are a user of our SaaS Software you should email us from the email address that you used to register with Prowave. Receipt of an email from this address will usually be sufficient to confirm your identity. In all other cases we may request one or more identification documents, such as a copy of your driver’s license, passport and a recent utility or credit card bill; and
• let us know the information to which your request relates.

We are a service provider to our Customers and have no direct relationship with any Candidate or any other individual whose personal information a Customer processes (an “Other Individual”). If you are a Candidate or Other Individual, and would no longer like to be contacted by a person or entity that uses our Services, please contact the Customer that you interact with directly.

Third Party Websites

Prowave’s Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information. The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

Changes to this Policy

We reserve the right to modify this Policy at any time. Any changes we may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the SaaS Software and the Website shall be deemed your acceptance of the varied Policy.

IP Addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, customer support and to collect aggregate information for internal reporting purposes. In addition, our Website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the Website, which helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website. The cookies we use are "analytical" cookies. Some of the common uses for our cookies are as follows:

• to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our Website works, for example by ensuring that users are finding what they are looking for easily.
• to identify and authenticate a user across different pages of our Website, within our own Website, in a session or across different sessions. This is so that the user does not need to provide a password on every page the user visits; and
• to be able to retrieve a user’s previously stored data, for example, information that the user previously submitted to the Website, so as to facilitate reuse of this information by the user.

Contact

All questions, comments and requests regarding this Policy should be addressed to support@prowave.io or Prowave Consulting, LLC, 320 High Tide Drive, Suite 201, Saint Augustine Beach, FL 32080 USA.